Our goal is your complete satisfaction. If you are not happy with your purchase, we are here to help.
Returns of Digital Products:
Due to the nature of our digital products (templates, designs, guides, plans, etc.), we do not offer refunds after the product has been downloaded. However, we want our customers to be happy with their purchases. If you are having trouble using the products or are disappointed with the results, please contact our support team for assistance and troubleshooting.
Exceptions:
In some cases, at our discretion, we may offer a refund. For example:
-
If the purchase was made in error.
-
If there were technical problems that prevented the product from being used.
Refund Process:
To initiate a refund, please follow these steps:
-
Contact our support team: Send an email to [email address] explaining the reason for the return and your order details (number, date).
-
Review of your request: The evaluation usually takes [number of business days]. We may ask you for additional information during the review process.
-
Notification of decision: We will contact you to inform you of our decision on the refund request.
Refund Timeframe:
If your refund is approved, it will be processed and automatically credited to your credit card or chosen payment method within a certain period of time.
Policy Changes:
We reserve the right to change our refund and return policy at any time. Policy updates will be posted on our website.
